Luna Salon

1983 Douglass Blvd – Louisville, KY 40205

502.653.7202

Salon Policies

Please Read Carefully 

Cancellation policy

A cancellation policy with a 24-hour notice for salon appointments means that if you need to cancel or reschedule your appointment you must provide at least 24 hours notice. If a client fails to give the salon sufficient notice you will be charged the cancelation fee of 25% of the service/services scheduled.

Booking policy

In order to secure a client appointment balance must be paid in full upon receipt. Once payment has been received and cleared client will be scheduled an appointment.

Refund policy

In the event a client requests a refund for a prepaid service/services a refund will be issued minus 25% for credit card processing and scheduling fees.

No-show policy

If a client fails to show up for their appointment without sufficient notice, they will be charged 50% of the service/services cost. This is in addition to the cancelation policy, 50% + 25%.
In order to reschedule an appointment, the booking policy will apply.

By continuing to use our services, you are expressing your agreement to abide by these policies, both current and future versions. We believe that these policies help maintain a positive and respectful environment for all our clients and staff.

We understand that staying informed is essential, so we will make any updates easily accessible to you on this page. We encourage you to review our policies from time to time to stay up-to-date with any changes. Your understanding and cooperation ensure that we can continue to deliver exceptional services to every guest.

Thank you for your ongoing support, and we look forward to providing you with an outstanding experience at Luna Salon.

Copyright © 2024 Luna Salon Inc. All Rights Reserved.